Warranty_repair

Warranty and repair information.

Warranty;
We will be glad to repair or replace any one of our products that has
failed due to manufacturer defect. There is no time limit! If you ever have
an issue, please let us know. This excludes damage that is caused by
the consumer before, during and after installation. All warranty repair
and replacement issues will be handled in an extremely timely manner.
Upon receipt of the defective unit, we will repair or replace it and ship
your item back to you within 24 hours. Please contact us with any
questions and warranty/replacement issues that you may have.

Non-Warranty Pickup Repair;
Due to the nature of how these types of systems are installed, damage
can be caused to the transducers during uninstallation. If you decide to
uninstall one of our systems and install it in another guitar, we can help!
We are willing to offer a one-time transducer replacement for any of our
systems for only 5.00 to help us cover shipping charges. Please contact
us if you have any questions.

Repair of Other Manufacturers Products;
We are pleased to announce the launch of our new pickup repair
services! We are aware that there are other pickup manufacturers out
there that are less than willing to offer pickup repair at a reasonable
price to the consumer. Most of them only offer a few months of warranty
coverage on their products. Beyond that point, they just assume that
you will buy another one from them! There are several manufacturers of
similar products out there (K&K, Schatten, etc). We are capable of
repairing many of their products at a very reasonable price. We are
typically able to replace faulty transducers for around $5.00 per piece,
as well as several other repair needs that may arise. Please contact us
with your specific needs. We unfortunately do not offer preamp repair at
this time.